Business Ordering FAQ

Yes. Pricing is based on the product, quantity, decoration method, artwork and schedule. Shipping and freight are calculated separately and are not included in product or decoration pricing. Request a quote for the most accurate tiered price.

Minimum order quantity varies by product and decoration method. Some products support smaller runs, while others require case packs or production minimums. Tell us the item and quantity you need, and we will confirm available options.

You can upload files through our Business Quote Request form. Vector AI, EPS, PDF, or SVG files are preferred. A high-resolution PNG may also work. We will review the file and let you know if art preparation is needed.

For custom orders, an electronic proof is provided when applicable. Please review spelling, colors, layout, product details, and shipping information carefully. Production begins after required proof approval and payment terms are complete.

Timing depends on inventory, decoration, quantity, proof approval, and destination. Your quote will include an estimated schedule. If you have an event date, include it in the quote request so we can recommend suitable products. See the Shipping & Production Policy.

No. Shipping and freight are charged separately and are not included in displayed product prices or decoration charges. The final shipping cost is based on the delivery ZIP code, quantity, package size and weight, carrier service level, and number of delivery locations. It will be shown in your written quote or order confirmation.

Fees vary by product and imprint method. Your written quote will identify applicable setup, artwork, decoration, freight, and other project charges before you approve the order.

Stock samples may be available for eligible products, subject to inventory and cost. Custom decorated samples may require additional setup and production time. Contact us with the product link or SKU.

Rush service may be available for selected products and decoration methods. Availability depends on inventory, proof turnaround, production capacity, and destination. A rush date is confirmed only in writing.

Yes, multi-address shipping, kitting, and special packing may be available. Share the number of destinations and packing requirements with your quote request. Labor, shipping and freight are quoted separately.

Yes. Tell us the audience, quantity, budget range, required date, delivery location, and how the product will be used. We can recommend practical options for offices, employees, clients, schools, teams, trade shows, hospitality, fundraising, and seasonal campaigns.

Customized and personalized products are generally final sale after artwork approval or production begins. Before returning anything, contact your LOOIFE business or sales representative for review and written authorization. Unauthorized returns cannot be accepted. See our Return & Custom Order Policy.

Contact your LOOIFE business or sales representative within 5 business days of delivery with the order number, photos, and affected quantity. Keep the products and packaging while we review the issue, and do not ship anything back until you receive written instructions or authorization. We will determine an appropriate resolution. See our Return & Custom Order Policy.

Submit the Business Quote Request, email support@looife.com, or call +1 224-806-0803. Include the product or SKU, quantity, logo, delivery ZIP code, and required date.