We want every order to match the approved project details. Because many LOOIFE products are made or decorated specifically for each customer, all return or replacement requests must first be reviewed by a LOOIFE business or sales representative.

Contact us before returning anything. Do not send any product back until a LOOIFE business or sales representative has reviewed the request and provided written return authorization and shipping instructions.

Custom & Personalized Products

Products that have been printed, embroidered, engraved, personalized or otherwise produced to approved specifications are final sale after artwork approval or production begins. This includes changes of mind, approved spelling, layout, color or sizing selections. Any request involving a custom product must be reviewed and approved in writing by a LOOIFE business or sales representative before the product is shipped back.

Production Errors, Damage or Defects

If an order arrives damaged, defective or materially different from the approved proof, please notify your LOOIFE business or sales representative within 5 business days of delivery. Keep the product and packaging while the review is in progress, and do not return anything until you receive written instructions. After review, LOOIFE may arrange a replacement, reprint, repair, credit or refund as appropriate to the issue.

Non-Custom Stock Items

Eligible unused, non-custom stock items may be requested for return within 30 days of delivery. Items must be in their original condition and packaging. Written return authorization is required before shipment. Return shipping is the customer’s responsibility and is charged separately unless LOOIFE confirms in writing that the return results from our error. Original outbound shipping charges are not refundable.

Return Shipping & Freight

Return shipping and freight are charged separately and are not included or refunded unless LOOIFE determines in writing that the return is due to our error. Customers are responsible for securely packing and tracking authorized returns according to the instructions provided.

Cancellations & Changes

Contact us immediately if you need to change or cancel an order. Changes may be possible before artwork approval, material purchasing or production. Once costs have been incurred or production has started, cancellation may not be possible and applicable charges may apply.

Samples

Unprinted stock samples are handled according to the terms shown on the quote or order confirmation. Customized samples and pre-production proofs are not returnable unless LOOIFE confirms a production error.

How to Request a Review

  • Contact your LOOIFE business or sales representative, email support@looife.com, or call +1 224-806-0803.
  • Provide your order number, describe the issue, and include clear photos of the product, packaging and shipping label.
  • Wait for written return authorization, the approved return address, and shipping instructions before sending anything back.
  • Unauthorized returns cannot be accepted.

You may also call +1 224-806-0803. For a new custom project, request a quote.

LOOIFE
150 Hastings Dr, Buffalo Grove, IL 60089